Terms and Conditions beet9ja – Malaysia Betting Platform Usage Policy

Welcome to beet9ja. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User") and beet9ja ("Company", "we", "us") regarding your use of the online betting and casino platform operated by us.

By accessing the beet9ja website, registering an account, making a deposit, using any gaming service, or simply browsing our platform's content, you automatically agree to comply with and be bound by all terms, conditions, policies, and guidelines contained in this document, as well as any updates made from time to time.

If you do not agree with any part of these Terms, you are advised not to use the beet9ja platform. Continued use following any amendment to the terms will be considered your acceptance of those changes.

To use the beet9ja platform, you must meet all of the following eligibility criteria at all times:

• Must be at least 18 years of age at the time of registration.
• Capable of entering into legally binding agreements under the laws applicable to you.
• Has never previously been banned or restricted from using the beet9ja platform.
• Registering an account in your own personal capacity and not on behalf of any third party.
• Is not currently listed on any recognized gambling self-exclusion register.

Beet9ja reserves the right to request proof of eligibility at any time. A full identity verification (KYC) process is carried out to confirm the accuracy of information provided by each user. Failure to submit the required verification documents within the specified timeframe may result in a temporary account restriction.

Each user is only permitted to register and maintain one (1) active account at beet9ja. Multiple account registrations — whether using different names, email addresses, phone numbers, or devices — are prohibited and may result in:

• Closure of all associated accounts without prior notice.
• Cancellation of all outstanding bonus balances and wins.
• Permanent ban from the beet9ja platform.
• Reporting to relevant authorities where fraud is suspected.

During registration, you are required to provide accurate, current, and complete information. This includes your full name, date of birth, phone number, and a valid payment method. beet9ja reserves the right to request supporting documents such as an identity card, bank statement, or other documents for KYC verification purposes.

You are solely responsible for keeping your account information up to date. Failure to do so, particularly regarding payment details, may delay or prevent the processing of your withdrawals.

Beet9ja processes all transactions in Malaysian Ringgit (MYR) using legitimate local payment methods. Deposits and withdrawals are subject to the following policies:

• The minimum deposit for each payment method is as displayed at the time of the transaction.
• Withdrawals may only be made to the same payment method used for the deposit, or to a verified account in the same user's name.
• Eligible withdrawal requests will be processed within the timeframe specified for the chosen payment method.
• Beet9ja reserves the right to request additional verification before approving any withdrawal above a certain amount.
• Beet9ja does not charge any fees for processing standard deposits and withdrawals. However, third-party payment providers may apply their own charges.

Beet9ja reserves the right to freeze accounts and hold withdrawals while an investigation is in progress if suspicious activity is detected on your account. Investigations will be resolved within a reasonable timeframe and you will be informed of the outcome.

All bonuses and promotions offered by beet9ja — including welcome bonuses, cashback, rebates, and VIP offers — are subject to the specific terms and conditions stated alongside each offer. General conditions applicable to all promotions are as follows:

• All bonuses have a rollover requirement (wagering requirement) that must be met before a withdrawal can be made.
• Only one active bonus may be used at a time, unless otherwise stated.
• Unused bonuses that expire within their validity period will be automatically removed from the account.
• Beet9ja reserves the right to modify, suspend, or cancel any promotion at any time with minimum notice.
• Any attempt to abuse promotions — including opening multiple accounts to claim bonuses repeatedly — will result in cancellation of all bonuses and further action.

The beet9ja VIP program operates based on betting activity over a rolling 30-day period. VIP upgrades happen automatically once the set threshold is reached. beet9ja reserves the right to modify the VIP program structure, including eligibility requirements and benefits, with prior notice to affected members.

All betting and gaming activity on the beet9ja platform is subject to the following rules:

• Bets that have been confirmed and accepted by the system cannot be cancelled or modified.
• In the event of a technical error or system failure resulting in an incorrect game outcome, beet9ja reserves the right to void the affected rounds or bets and restore the appropriate balance.
• All casino games at beet9ja use a verified Random Number Generator (RNG) to ensure fairness.
• Game outcomes in Live Casino games conducted by real dealers are final.
• In sports betting, beet9ja reserves the right to void bets on postponed or cancelled matches in accordance with the rules of the relevant sport.

If you are dissatisfied with the outcome of a game or a decision made, you may formally submit a dispute to the beet9ja support team. All disputes must be submitted within 30 days of the incident date. beet9ja's decision regarding any game-related dispute is final and binding.

You are fully responsible for all activities that occur under your beet9ja account. To protect your account:

• Use a strong, unique password that is not used for any other account.
• Do not share your login details with anyone, including family members.
• Log out of your account when using a shared device.
• Enable two-factor authentication (2FA) where available for an extra layer of security.
• Notify the beet9ja support team immediately if you suspect unauthorized access to your account.

Beet9ja will never ask for your password or login credentials via email, message, or phone call. Any such communication is a fraudulent attempt and should be reported to us immediately. beet9ja is not liable for losses arising from a user's failure to safeguard their account security.

Using the beet9ja platform for any of the following activities is strictly prohibited and may result in legal action in addition to account closure:

• Money Laundering: Using the beet9ja platform to transfer, conceal, or process illegally obtained funds.
• Fraud: Providing false information during registration or the KYC process, or using stolen payment methods.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in Live Casino games and poker.
• Unauthorized Software Use: Using bots, automated scripts, artificial intelligence software, or any tool that provides an unfair advantage.
• Promotion Abuse: Registering multiple accounts, using false information, or exploiting system vulnerabilities to obtain bonuses.
• Threats or Harassment: Threatening, harassing, or behaving rudely toward support staff or other users.

Beet9ja reserves the right to suspend or close any account at any time, with or without prior notice, under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user does not meet the age or other eligibility criteria.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• Suspicious activity indicating possible fraud, money laundering, or system abuse.
• Self-exclusion requests submitted by the user through the responsible gaming program.

When an account is closed for legitimate reasons (not due to a violation), any valid deposit balance — after deducting outstanding bonuses — will be returned to the user via the original payment method within a reasonable timeframe. Users whose accounts are closed due to violations are not entitled to any refund of remaining balances.

To the extent permitted by applicable law, beet9ja shall not be liable for:

• Direct or indirect financial losses arising from betting activity on our platform.
• Service disruptions caused by system maintenance, technical failures, or circumstances beyond our control.
• Losses arising from unauthorised access to your account due to your own negligence.
• Decisions made by users based on inaccurate information obtained from third-party sources.

While beet9ja strives to keep the platform available 24/7, we do not guarantee uninterrupted uptime. Scheduled maintenance will be communicated in advance through beet9ja's official channels wherever possible.

Beet9ja respects the privacy of every user. The collection, processing, and use of your personal data is governed entirely by Privacy Policy which forms part of these Terms in their entirety.

In summary, beet9ja collects the data necessary to:

• Operating and managing your account.
• Processing financial transactions securely.
• Meeting legal and regulatory compliance requirements, including KYC and anti-money laundering.
• Improving service quality and user experience on the beet9ja platform.

Your data is protected with 256-bit SSL encryption and will not be shared with third parties without your consent, except where required by law or relevant authorities. For more information, please refer to beet9ja Privacy Policy.

Beet9ja reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Users will be notified of any material changes via:

• Notices prominently displayed on the beet9ja platform homepage.
• Notifications sent to the email address registered to your account.
• Updates to this Terms and Conditions page with a clear amendment date.

Continued use of the beet9ja platform after any amendments are published constitutes your acceptance of the updated terms. If you disagree with the amendments, you must discontinue use of the platform and contact our support team for account closure if required.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall be resolved through negotiation first, before any formal legal proceedings are initiated.